It seems that only one person, Ivy, handles everything, and the rest of the team cannot make any decisions or provide real updates.
If you value reliability and clear communication, I recommend paying a bit more and using another company that offers proper service and accountability.
Phản hồi từ nhà cung cấp:
I am very sorry to have upset you. We value every customer and will learn from this experience to do better.
Typically, when there are only 1-3 shipments in transit, our sales representatives can update the tracking information and answer customer inquiries independently. This allows for more timely and efficient updates; if you inquire with the main account, our manager cannot immediately access the status of your shipments. As your shipments increase, we will assign you a dedicated logistics update assistant to provide personalized tracking updates. Thank you for your suggestion. We will actively correct our mistakes.
09 Nov 2025